1. PRIVACY STATEMENT

1.1 Cooback.com.au (Cooback Designer Homes) respects your privacy and is committed to protecting your personal
information. Our privacy policy outlines our approach to privacy and how we collect, use and protect your personal
information. It also sets out your rights in relation to accessing the personal information we collect and hold about
you. We are bound by the Australian Privacy Principles (or APP’s) in the Privacy Act 1988 (Cth).

1.2 Personal information is defined in the Privacy Act 1988 (Cth) and means information or an opinion about an
identified individual, or an individual who is reasonably identifiable.

1.3 Our Website may contain links to third party websites. We are not responsible for the privacy policies of any third
party websites. We recommend that you review the privacy policy of each website you visit.

2. COLLECTION OF PERSONAL INFORMATION

2.1 Cooback Homes only collects personal information for the purposes of conducting our business as an online retailer
and trader. The personal information we collect from you will include information you give us when you:

(a) register or subscribe to our Website;
(b) complete a transaction with us; and
(c) contact us.

2.2 The personal information that we collect on individuals may include, but is not limited to:

(a) your name;
(b) your contact details including your email, home address and billing address;
(c) your payment details; and
(d) other personal information that we collect in the course of a transaction or that you provide to us when you
contact us.

2.3 We may collect personal information from individuals who are not customers of our business but whose personal
information is given to us by those individuals via our Website (including Help Centre) or in the course of a
transaction.

2.4 Where reasonably practicable, we attempt to collect information directly from individuals. When we collect
information, we will generally explain to the individual why we are collecting it, who we give it to and how we will use
or disclose it or, alternatively, those matters will be obvious from the circumstances.

2.5 If we collect information about an individual from someone else, we will take reasonable steps to ensure that the individual is made aware of the matters listed in clause 2.4.

2.6 We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.

2.7 When you visit our Website, we, and/or third parties, may place cookies on your browser to enhance and manage
our website and improve our business and the services we provide to you. We and/or Google may use this information
to optimise and place advertisements, including advertisements of third party vendors and remarketing
advertisements based on past visits to this website, on our own and third party websites. Google’s ability to use and
share information collected by Google Analytics is restricted by the Google Analytics Terms of Use and Privacy Policy.
By using the website and agreeing to this policy, you grant us permission to place and store cookies on your browser.
Cookies may be used by us to collect the following information:

(a) your computer’s operating system;
(b) your computer’s browser type and capabilities;
(c) your computer’s Internet Protocol (IP) address and geolocation;
(d) web pages visited, including how you were referred to each web page; and
(e) web page usage statistics, including the time spent on each web page.
In addition, third parties may place and read cookies on your browser, or use web beacons or similar technologies to
collect information, including, where applicable, for the Google Trusted Stores program. Cookies can be managed by
accessing the individual settings in your browser.

2.8 We will not identify users or their browsing activities, except where required by law or in accordance with our
Terms and Conditions of Use and Sale.

3. USING AND DISCLOSING YOUR PERSONAL INFORMATION

3.1 We will generally use or disclose your personal information only for the primary purpose for which it was collected; or for a related secondary purpose where you would reasonably expect us to use or disclose the personal
information for that secondary purpose. We may otherwise use and disclose your personal information if you have
given us consent for the use or disclosure or it is required or authorised by law.

3.2 Generally, we use and disclose your personal information for the purpose of providing you with the goods or services that you have requested, or otherwise to enable us to carry out our business as an online retailer of goods and services.

3.3 If those purposes for which we have collected the information involve providing personal information about an
individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is
protected.

3.4 We will generally only use personal information for marketing if you have given express or implied consent or it is impracticable to seek consent before this use.

3.5 When registering with Cooback Homes, you consent to Cooback Homes using your personal information, such as youre mail address, for direct marketing purposes. This includes sending you deal emails. You may opt out of receiving these direct marketing communications at any time. Our electronic marketing activities will comply with the
requirements of the Spam Act 2003 (Cth).

3.6 We may also provide your information to third parties that provide services to us, including third parties that
provide our payment gateway, marketing, logistics and technology support services. In addition, we may also disclose
your information to third parties in order for them to provide services to you, in accordance with our Terms and Conditions of Use and Sale and this Privacy Policy.

4. SECURITY OF YOUR PERSONAL INFORMATION

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or
disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.

5. ACCESS TO YOUR PERSONAL INFORMATION AND COMPLAINTS PROCEDURE

5.1 Under the Privacy Act 1988 (Cth), you have certain rights to access the personal information we collect and hold about you.

5.2 Generally, subject to the exceptions of APP 12.3, we will allow an individual access to the personal information we
hold about them within a reasonable time after it is requested. When requesting such access please identify the precise type/s of information requested. You may make a request by contacting our Contact Us or by writing to us at:

Privacy Inquiries, Cooback Homes P.o Box 203 Albion Park 2527 NSW.

5.3 We take those steps reasonable in the circumstances to ensure that the personal information that we collect, use
and disclose is accurate, up to date and complete. Where an individual requests to correct information, we will take
reasonable steps to correct the information, having regard to the purpose for which it is held. You may lodge a request
to correct personal information in the manner outlined in clause 5.2 above.

Privacy Policy 2023.